• Vietnam Airlines and FPT signed an MoU to boost digital transformation using AI, cloud, and big data.
• The partnership includes launching a smart e-commerce platform and enhancing customer experience.
• It supports Vietnam’s Resolution No. 57, aiming to make the airline a leading digital carrier in Asia-Pacific by 2030.

Vietnam Airlines has entered into a Memorandum of Understanding (MOU) with the global tech company FPT to enhance their strategic cooperation comprehensively. The collaboration seeks to speed up comprehensive digital transformation, boost operational functions, and elevate customer satisfaction.

According to the agreement, Vietnam Airlines and FPT will work together to jointly design and execute a wide range of cutting-edge technology solutions, encompassing Generative AI, Cloud Computing, Big Data, Blockchain, IoT, and high-level digital platforms, all customized to improve operations and transform the passenger experience at every stage.

The national flag carrier is starting a next-generation e-commerce platform initiative, marking a strategic initial move in its overall digital transformation. The new system aims to provide a more tailored and intelligent customer experience while broadening its service ecosystem and promoting additional revenue growth.

The partnership includes the deployment of AI tools for customer interaction, content automation and personalization, the creation of a Customer Data Platform (CDP), chatbots, voicebots, extensive CRM and ERP systems, internal self-service platforms, and mobile e-commerce apps. It also entails implementing adaptable, scalable cloud infrastructure and data centers designed to meet changing business requirements.

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Both parties will jointly invest in development projects, co-hold intellectual property, and split revenue from innovative technology solutions for aviation operations, with possibilities for expansion into regional and global markets.

Alongside digital transformation efforts, the collaboration will improve customer experience by merging Vietnam Airlines' loyalty system with FPT’s ecosystem, enabling customers to exchange mileage points for offerings within FPT’s education and retail networks.

Mr. Dang Ngoc Hoa, Chairman of the Board of Directors of Vietnam Airlines, said, “Digital transformation is the key driver enabling Vietnam Airlines to strengthen its competitiveness and ascend to a leadership position in the region. Our strategic partnership with FPT, one of Vietnam’s most trusted and pioneering technology partners, will accelerate our comprehensive digitization, particularly in developing a modern, intelligent, and customer-centric e-commerce ecosystem. This partnership represents a decisive step toward achieving our vision of becoming the premier digital airline in the Asia-Pacific by 2030. It will also play a pivotal role in advancing Vietnam’s goals of Resolution No. 57, which positions science, technology, and innovation as the cornerstone of national development in the new era.”

Dr. Truong Gia Binh, FPT Founder and Chairman, said, “Vietnam is pursuing ambitious goals in this transformative era of national progress. The government has taken bold, decisive actions to drive the country’s and businesses' growth. With this partnership and the successes we have already achieved together, FPT and Vietnam Airlines will further accelerate innovation and technology adoption, in alignment with the objectives of the government’s Resolution No. 57. Leveraging extensive working experience with global aviation leaders, we are set to harness cutting-edge technologies, particularly AI, to comprehensively empower Vietnam Airlines’ digital transformation to become a leading digital airline in the region and globally.”